Shipping policy
Made-to-Order Preparation
L’Art de Royauté Founders’ Edition pieces are made to order and are not stocked for immediate shipment.
Following acceptance of an order, each piece enters an individual preparation process that includes bottle construction, finishing, crown production, assembly, fragrance filling, inspection, certification, and final presentation packaging.
Please allow approximately 8–10 weeks for preparation before dispatch. This preparation period is separate from carrier transit time.
Order Updates
We will keep you informed as your piece progresses through preparation.
Once bottle construction, finishing, filling, inspection, certification, and packaging are complete, you will receive a shipping confirmation containing available carrier and tracking information.
A shipping confirmation means that your order has completed Maison preparation and is being transferred to the carrier for delivery.
Production or Preparation Delays
Because each Founders’ Edition piece is individually prepared, unforeseen production, finishing, component, quality-control, or transportation delays may occasionally occur.
If we determine that your order cannot be dispatched within the preparation window communicated at the time of purchase, we will contact you with an updated estimate and any options required by applicable law.
Where required, you may be asked to confirm that you wish to continue with the revised preparation period. If you elect not to continue, or if we are unable to fulfill the order, amounts paid for the unshipped merchandise will be refunded in accordance with applicable law.
Domestic Shipping
Orders shipping within the United States will be delivered using approved carriers appropriate for the value and nature of the shipment.
Founders’ Edition shipments may require:
- tracking;
- delivery signature;
- additional insurance or declared-value protection; and
- other security measures determined appropriate by L’Art de Royauté or the carrier.
Shipping options and applicable charges will be presented during checkout where available.
COMPLIMENTARY MAISON DELIVERY
L’Art de Royauté provides complimentary delivery for eligible orders within the contiguous United States.
Founders’ Edition pieces receive individually coordinated delivery arrangements appropriate to their craftsmanship, value, and presentation.
International deliveries are arranged individually, subject to destination availability, applicable regulations, and customs requirements.
Each order is prepared and dispatched in accordance with the Maison’s presentation and handling standards.
International Shipping
L’Art de Royauté ships to select international destinations only.
Availability is determined by carrier capabilities, transportation regulations applicable to fragrance products, import requirements, and local law.
Countries and regions eligible for shipment will be displayed during checkout. Availability may change without notice if carrier or regulatory requirements change.
Duties, Taxes & Import Charges
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, handling fees, or other governmental assessments.
Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.
L’Art de Royauté does not control charges imposed by foreign customs authorities.
Delivery & Signature
Due to the value and limited nature of Founders’ Edition pieces, a signature may be required upon delivery.
Customers are responsible for ensuring that an authorized recipient is available at the delivery address.
Packages should be inspected promptly upon receipt.
If there is visible exterior damage to the shipping carton, we strongly recommend photographing the package before opening it and retaining all shipping and presentation materials.
Damaged Shipments
If your order arrives damaged, defective, incomplete, or materially different from what was ordered, please contact the Maison Concierge at:
Please contact us within 48 hours of delivery and include:
- your order number;
- photographs of the shipping carton;
- photographs of the presentation packaging;
- photographs of the affected product; and
- a brief description of the issue.
Please retain all original shipping and presentation materials until your claim has been reviewed.
Any remedy will be handled in accordance with our Return & Refund Policy and applicable law.
Incorrect or Undeliverable Addresses
Customers are responsible for providing an accurate and complete shipping address.
L’Art de Royauté is not responsible for delays or additional carrier charges resulting from incomplete or incorrect delivery information supplied by the customer.
If a shipment is returned to us because it was refused, unclaimed, or determined to be undeliverable, the Maison Concierge will contact the purchaser regarding available options and any applicable reshipping charges.
Order Tracking
Once your order has completed preparation and has been dispatched, tracking information will be sent to the email address associated with the order.
Tracking availability and update frequency are controlled by the applicable carrier.
Contact
For shipping or delivery assistance, please contact:
Maison Concierge
concierge@lartderoyaute.com
L’Art de Royauté, Inc.